Cable Solutions

Cable_SolutionsFixed

Credit Control Corporation began serving telecommunication clients 28 years ago. Who would have imagined back then that we would become one of the larger providers of retention services in the industry? Today, our clients entrust us with more than 2.2 Million annual account placements. In fact, CCC has experienced a growth rate in telecommunication referrals of 18-20% per year for the last 5 years. And while our growth has been born of much hard work from a dedicated professional staff, we attribute our success to the undying trust of our tenured clients.

CCC is committed to serving this dynamic, growing industry. We are proud to mention that average tenure of our professional collections staff is 12 years and the management team is 25 years. Utilizing our state-of-the-art technological solutions, we can deliver a service package with exceptional results, more cash, less cost and unsurpassed customer service. Our mission is to maintain long-term, mutually beneficial partnerships with our clients. Credit Control delivers on each of these measures yielding unparalleled performance to many satisfied clients.

Our Services:

  • Automated Predictive Dialing with call monitoring and management capabilities
  • State-of-the-Art Collection Technology platform driven by artificial intelligence(AI)
  • Human Interaction- all calls answered in person, not by machine
  • Regulatory Compliance- FDCPA, PCI, TCPA, FCRA
  • Post-hard disconnect collection services with credit reporting options
  • Soft disconnect fast track programs
  • Cash acceleration and pre-collection services
  • Equipment recovery solutions
  • Resale for reconnection efforts
  • Dual source, real time skip tracing capabilities
  • Secure electronic system-to-system data interface options

Credit Control Corporation can serve your operational needs with access to large cable billing systems such as Cable Data and ICOMS. Payment logs are sent directly to clients via FTP for immediate posting. Electronic funds transfer (EFT) capabilities (daily/weekly/monthly) give clients immediate access to monies collected. Accounts are automatically checked (or scrubbed) for the most accurate cell and residential phone numbers as well as recent bankruptcy filings. Collection fees can be also added to the account balance (if state law permits). Customized fraud packages are worked by trained specialists who specialize in fraud and ID theft claims. Other advantages include:

  • NO Voice Trees... When clients and their customers call our office, they speak with a live agent.
  • Day and evening shifts permit coast-to-coast collection efforts regardless of time zone.
  • CPNI – Customer Proprietary Network Information training and certification mandatory for all professional collections staff. All staff are certified in FDCPA law and latest collection techniques.
  • Credit Reporting with major credit bureaus including Equifax, Experian, Trans Union and CBC Innovis. Commercial accounts are listed with Dunn & Bradstreet.
  • E-Oscar Dispute Resolution performed daily with the credit bureaus. Electronic updates and corrections are typically resolved within 72 hours.
  • Customized Reports available for account placements and recoveries.

You will not find a harder working group of professionals anywhere. Credit Control is committed to excellence and unparalleled customer service. Why dont you give us a chance to help improve your revenue cycle? Call us today.