Credit Control continuously works hard at providing new services and enhancing our existing ones in order to improve our collection services. In turn, this provides better results to our clients. Here are a few of the major projects that have been completed recently:

Collection Tools
• We have recently installed and are using the latest in Predictive Dialer systems. IAT's CT Center is tailored specifically to the collections industry, providing more cost-effective account management and increase dialer usage. The formula is simple: Collecting more in less time equals higher debt recovery rates for you, our Clients.
• CCC is moving toward completion in implementing AutoScribe's 4-part automated payment processing system. Automated desktop processing of checks and credit card payments is being added to the existing check-by-phone and pay-on-the-web features. Payment posting and deposit preparation processes are now completed in half the time with improved accuracy. Your patients/customers can access the convenience of web based and IVR 24/7 payment services.
• Newly designed, laser printed, color enhanced collection letters are being generated 24/7. The new fresh look is getting attention and good response.

Client Service:
• Our new Higher Ground Voice Recording Solution software records incoming/outgoing collection calls for training and quality assurance purposes. Recordings of conversations can be emailed to Clients should a dispute arise.
• CCC's interactive website, www.credcontrol.com, offers a Client Access feature whereby Clients can view collections activities, transactions, notes, comments, etc. on the accounts they have assigned to CCC/AMC. The website is an "evolving service" so please share your suggestions, comments, wants and needs with us.